The Impact of Technology AI-Driven Technology on urgent Centers

Urgent Care Centers must simultaneously care for multiple patients while ensuring medical codes, Clinical documentation and care standards are met. At the same time, resources at UCCs to multitask, quickly assimilate and make this information usable for revenue integrity through optimal medical coding are limited. AI in healthcare has made inroads into many fields, but its use in Urgent Care revenue integrity and medical coding has been limited.

Changing health care delivery through a Cloud-based AI platform

Cloud-based artificial intelligence (AI) and complex rules-based decision platforms are quickly changing healthcare delivery amidst multiple challenges of the COVID-19 pandemic, staffing shortages and new coding requirements.

To shed insights on the impact of these new solutions, Exdion Health solicited comments from users and experts at U.S. urgent care centers. The results were published in a recent article, How Changing Coding Practices Helped Urgent  Care Centers Through The COVID-19 Crisis.

“Virtually every urgent care clinic in the United States has had to overcome extreme financial pressures because of COVID-19,” said Exdion Solutions Vice President, Dan Narayan. “New technology solutions are proving their ability to bring them close to financial equilibrium in a relatively short time.”

The article examines how AI-driven technology is positively addressing:

• Revenue losses due to suboptimal coding and missed modifiers
• A nationwide shortage of experienced medical coders, especially those who are knowledgeable about the intricacies of coding for urgent care practices
• The dramatic shifts in patient flow and business patterns due to the COVID-19 pandemic

Built with clinical practitioners and their workflows in mind, Exdion Health operates on a proprietary, AI engine that can analyze thousands of patient encounters within a few minutes and flag them for possible coding, revenue and compliance gaps. The highly customized platform scales and evolves with emergent codes so that urgent care centers remain profitable and continue to serve their communities.

With the Exdion Health platform, revenue almost immediately increased by 25% a month at AFC Urgent Care Memphis. The lag in claims payment also dropped by 66%, increasing cash flow even further.

The white paper includes additional information on the problems and solutions facing urgent care practices today.

Source: Businesswire

Optimize your revenue integrity with Exdion Health

Exdion Health, a part of Exdion Solutions, is a global health-tech firm helping medical practices prepare for the digital tomorrow. Exdion Health was recognized as a Top 10 Healthcare Workflow Solution Providers by Healthcare Tech Outlook in 2021

Its technology solutions transform revenue cycles through AI, data science and automation. As a medical coding powerhouse, the company services numerous medical practices through its flagship platform Exdion Health.

Exdion Health is an all-in-one platform offering multiple modules including an Auto Coding module for high coding accuracy, a Revenue Integrity module that leverages code relationship algorithms (ICD/CPT) and a CAPD module that drives CDI by recognizing E&M levels, medical decision making and missing documentation. To learn more about Exdion Health, get in touch with us.

Frequently Asked Questions

Q1: What is AI in urgent care?

AI in urgent care uses advanced algorithms and machine learning to analyze patient data, streamline workflows, and assist in clinical decision-making. It helps providers triage patients faster, enhance diagnostic accuracy, and improve overall care delivery.

Q2: How is AI transforming operations in urgent care centers?

AI automates repetitive administrative tasks like scheduling, documentation, and billing. It also supports clinical functions such as triage, symptom analysis, and remote diagnostics — helping urgent care centers run more efficiently and reduce staff burnout.

Q3: What are the benefits of using AI in urgent care?

AI improves diagnostic speed, reduces billing errors, and enhances patient experience through virtual assistants and real-time communication tools. By automating up to half of administrative work, it allows clinicians to focus more on patient care.

Q4: Is AI the future of urgent care?

Yes. AI is already revolutionizing urgent care by automating call handling, streamlining billing, and improving care coordination. As adoption grows, AI will continue to drive faster reimbursements, better diagnostics, and higher patient satisfaction.

Q5: What’s next for AI in urgent care centers?

Future innovations include AI-powered remote diagnostics, telehealth integration, predictive analytics for patient flow, and automated coding tools. These advancements will further enhance efficiency, accuracy, and patient-centered care in urgent care settings.